BE FORWARD Australia

Frequently Asked Questions

Can I make a payment at your certified local offices?

ALL PAYMENTS SHOULD BE MADE DIRECTLY TO BE FORWARD JAPAN. Making payments to our certified local offices will be the sole responsibility of the customer.
BE FORWARD JAPAN will not be responsible for any extra cost or loss from your payments made to certified local offices.

How do I make payment for the vehicle?

Once you receive the invoice for the vehicle please print it and provide it to your bank and request for transfer. All account details are mentioned on the invoice.

Which currency is acceptable for payment?

You can change the currency displayed by clicking the "currency" dropdown list in the top right corner of our website.

How can I make sure the Invoice is authentic?

To ensure that the invoice is authentic you can match the invoice bank details on the invoice issued to you and match it with the bank details posted on the website.

When will I get the documents for the vehicle?

We will send the documents to your address by DHL service roughly 10 days after the ship’s departure. When the documents are dispatched we will send you a DHL tracking number to track your documents.

How long does shipment take?

Shipment from Japan to Oceania takes approximately 2~4 weeks

How will I be able to track my vehicle?

Once your payment is confirmed in our account, we will send you a URL link called the CAP(CAR AT PROGRESS) link for your car. This link will provide you all the updates regarding your vehicle.

How to import my vehicle?

BE FORWARD has local clearing and forwarding agent in your country for supporting your import procedure.

Q1: What can BE FORWARD agents do?
A1: Essentially takes care of the customs clearance and transportation.
Such as below.
・Arrange to pass the relevant documents at customs and authorities.
・Calculations and Check the process of "Duty and VAT payments" as applicable.
・Arrange Transportation service if needed.
・Supporting best route for the import procedure.
・Ensure smooth and timely shipment of goods.

Q2: What do I need to do if I want to apply for the import service?
A2: Please select your "Delivery Destination" at the time you select your vehicle.

Q3: What am I supposed to do after requesting for the import service?
A3: Please send the Copy of your ID to BE FORWARD Clearing agent as soon as possible.
Our agent will prepare for the import process.

Q4: What am I suppose to do after vessel arrival?
A4: Our agent calculates Duty, Tax and Local charge etc...
After you made the payment of those charges, your vehicle will be released from Port or Border facilities.

Q5: What is included in your service?
A5: Please check the service detail.

Q6: Are import service price negotiable?
A6: Yes it is!! Please contact our local office or visit them.

Q7: If my vehicle has already departed from Japan, will I not be able to use your BE FORWARD import service?
A7: You can still use our service!!
Please contact with BE FORWARD Clearing agent in your country as soon as possible.
Our agent will do the best to support your import procedure without any problem.

Are your cars in running condition?

All our vehicles are in running condition as the shipping company has to drive the vehicle up to the ship. If any vehicle cannot run we cannot ship the vehicle.