BE FORWARD Lesotho

Preguntas Frecuentes

¿Puedo realizar un pago en sus oficinas locales certificadas?

TODOS LOS PAGOS DEBEN REALIZARSE DIRECTAMENTE A BE FORWARD JAPAN. Hacer pagos a nuestras oficinas locales certificadas será responsabilidad exclusiva del cliente.
BE FORWARD JAPAN no se hará responsable de ningún costo adicional o pérdida derivada de los pagos realizados en las oficinas locales certificadas.

How can I make payment and how much do you charge for payment?

Customer can pay to:
Option 1. Please pay to BE FORWARD's Japanese bank account indicated on your invoice. Customers must pay full bank charge at bank of their choice.
Option 2. You can pay to the bank account of our Lesotho Office, but ONLY IF purchase includes city delivery to Maseru Bridge. No Payment Charge.

Is Duty, Tax (VAT) and Clearing Charge in my country included in the price?

Duty, VAT and Clearing Charge in your country is NOT included in the price. It must be paid by you or via an agent of your choice at the border of your country. We can help you estimate the cost at Lesotho Office. * City Delivery prices include the clearing charge.

How long does it take to receive vehicles?

In general, 5 weeks to Durban, 6 weeks to Maseru Bridge. Please note that the schedules are estimate and could be adjusted.

How to import my vehicle?

BE FORWARD has local clearing and forwarding agent in your country for supporting your import procedure.

Q1: What can BE FORWARD agents do?
A1: Essentially takes care of the customs clearance and transportation.
Such as below.
・Arrange to pass the relevant documents at customs and authorities.
・Calculations and Check the process of "Duty and VAT payments" as applicable.
・Arrange Transportation service if needed.
・Supporting best route for the import procedure.
・Ensure smooth and timely shipment of goods.

Q2: What do I need to do if I want to apply for the import service?
A2: Please select your "Delivery Destination" at the time you select your vehicle.

Q3: What am I supposed to do after requesting for the import service?
A3: Please send the Copy of your ID to BE FORWARD Clearing agent as soon as possible.
Our agent will prepare for the import process.

Q4: What am I suppose to do after vessel arrival?
A4: Our agent calculates Duty, Tax and Local charge etc...
After you made the payment of those charges, your vehicle will be released from Port or Border facilities.

Q5: What is included in your service?
A5: Please check the service detail.

Q6: Are import service price negotiable?
A6: Yes it is!! Please contact our local office or visit them.

Q7: If my vehicle has already departed from Japan, will I not be able to use your BE FORWARD import service?
A7: You can still use our service!!
Please contact with BE FORWARD Clearing agent in your country as soon as possible.
Our agent will do the best to support your import procedure without any problem.

Do you sell auto parts? And how do I order?

Yes, we have large stock of auto parts. You can either visit our local agent for inquiry, or visit our website to find auto parts and make an order;
https://autoparts.beforward.jp/

You can also send a direct inquiry to Japan office at autoparts@beforward.jp.

https://autoparts.beforward.jp/
autoparts@beforward.jp