BE FORWARD South Sudan

Frequently Asked Questions

Is Duty, Tax (VAT) and Clearing Charge in my country included in the price?

Duty, VAT and Clearing Charge in your country is NOT included in the price. It must be paid by you or via an agent of your choice at the border of your country. We can help you estimate the cost at our local office in South Sudan. ∗ City Delivery prices include the clearing charge.

Does the CIF price to Mombasa include the Kenya clearing fee?

No, the clearing fee is not included in the CIF price to Mombasa.

Can I still use BE FORWARD Kenya City Delivery service even if I did not pay for it when I purchased my vehicle from BE FORWARD?

Yes, you can contact Transfreight Logistics LTD and make the payment to them for the City Delivery service.

Can I use BE FORWARD agent services if I purchased my vehicle from another company?

No, BE FORWARD agent services are only available to customers that purchased a vehicle from BE FORWARD.

What documents are required for Transfreight Logistics LTD to clear my vehicle?

Please email us a scanned copy of your ID, such as your passport or driver's license.

Will BE FORWARD Kenya agents contact me once my documents are dispatched from BE FORWARD to them?

Stanmore Holdings LTD will contact you once the documents became available. They will also contact you once your shipping vessel arrives at Mombasa port.

Can you deliver my car to Kampala or Malaba if the final destination is South Sudan?

No, your car can only be delivered to the South Sudan border.

How to import my vehicle?

BE FORWARD has local clearing and forwarding agent in your country for supporting your import procedure.

Q1: What can BE FORWARD agents do?
A1: Essentially takes care of the customs clearance and transportation.
Such as below.
・Arrange to pass the relevant documents at customs and authorities.
・Calculations and Check the process of "Duty and VAT payments" as applicable.
・Arrange Transportation service if needed.
・Supporting best route for the import procedure.
・Ensure smooth and timely shipment of goods.

Q2: What do I need to do if I want to apply for the import service?
A2: Please select your "Delivery Destination" at the time you select your vehicle.

Q3: What am I supposed to do after requesting for the import service?
A3: Please send the Copy of your ID to BE FORWARD Clearing agent as soon as possible.
Our agent will prepare for the import process.

Q4: What am I suppose to do after vessel arrival?
A4: Our agent calculates Duty, Tax and Local charge etc...
After you made the payment of those charges, your vehicle will be released from Port or Border facilities.

Q5: What is included in your service?
A5: Please check the service detail.

Q6: Are import service price negotiable?
A6: Yes it is!! Please contact our local office or visit them.

Q7: If my vehicle has already departed from Japan, will I not be able to use your BE FORWARD import service?
A7: You can still use our service!!
Please contact with BE FORWARD Clearing agent in your country as soon as possible.
Our agent will do the best to support your import procedure without any problem.