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BF WARRANTY PROTECTING YOUR VEHICLE VALID TILL 7 DAYS AFTER CUSTOMER PICK UP Mechanical Issues / Missing Items / Damage Issues

Coverages For BE FORWARD Warranty

Total Loss of the Vehicle Partial Damage of the Vehicle Breakage/
Bending/
Dent
Engine Mechanical Issues Transmission Mechanical Issues Electrical Issues Missing Items Wrecker Cost Expendable Parts
( view list )
Vessel Sinking
Protected Protected Protected Protected Protected Protected Protected Protected Not Protected Not Protected

How To Report An Issue To Us

STEP 1:

We need all of the following from you in order to compensate you for your vehicle's issues:

  1. Photos of received vehicle(s), showing damage or missing items (where it was supposed to be)
    *Please do not send photos from our website.
  2. Repair Estimate written by repair professional
    *Email text of hear-say (your email text: "My mechanic said to me it will cost $50 to repair this.") will not be satisfactory.
  3. Fill in "Damage Report" below and send it back to BE FORWARD (top@beforward.jp)Damage Report Download:

Please make sure to send all of the above to BE FORWARD in order for you to receive warranty compensation. Failing to provide us all of the above may result in delay on BE FORWARD Warranty processing.
If you additionally send us Port's Report (please ask the Port Authority for this), it would even be better.

STEP 2:

Surveyors may be appointed to assess the damage.
Your case will be verified to deem if compensation is warranted.

STEP 3:

BE FORWARD will contact you. If you case is accepted and compensation is warranted
we will guide through the procedure of how to receive any compensation.

Frequently Asked Questions

How long is the warranty period?
The warranty period of the service shall continue to and through: A) the 30th (Thirtieth) day from the arrival date of the shipping vessel at the port of unloading, or B) the 7th (Seventh) day after the compliance of the vehicle is completed and the vehicle is received by the Buyer or the person of their designation, whichever takes place first.
What issues are covered?
Apart from items on the Expendable Exemption List all issues are covered by this service
Click To See Expendable Exemption List
Click To See Terms & Conditions
How to receive my compensation?
We will transfer the actual amount to your bank account.
How much does it cost?
We are currently offering this service for FREE.
How much is the maximum coverage amount?
Repair methods and materials for the damaged vehicle shall be evaluated and determined by BE FORWARD and based on its sole discretion. The repair cost shall be, however, capped by a maximum amount set forth as follows:
A) Vehicles with FOB price of USD 1,000 or more: repair cost up to 500% of the original FOB price may be applied for the repair;
B) Vehicles with FOB price of less than USD 1,000: repair cost up to 1000% of the original FOB price may be applied for the repair. In case the repair cost exceeds the aforementioned maximum limit, an alternative, determined by BE FORWARD, may be offered to the Buyer.
What's the difference between BE FORWARD Warranty and Marine Insurance?
BE FORWARD Warranty begins once the vehicle has been unloaded from the marine vessel and shall cover the losses and/or damages for the warranty period. Our Marine Insurance shall cover the losses when the vessel sinks or any other unpredictable losses, while your vehicle is on board, incurred strictly by natural disasters.