Coverages For BE FORWARD Warranty
| Partial Damage of the Vehicle |
Breakage/
Bending/
Dent |
Engine Mechanical Issues |
Transmission Mechanical Issues |
Electrical Issues |
Missing Items |
* Expendables Part are not covered by BF Warranty. Please refer to BE FORWARD Warranty Terms and Conditions for further details.
How To Report An Issue To Us
STEP 1: FIRST REPORT AND NECESSARY INFORMATION
If you notice any problems upon arrival of your vehicle, please contact us directly at BE FORWARD (top@beforward.jp).
You have two days (48 hours) after your collected the vehicle to report us the issues of your vehicle.
We will need all of the following from you:
- Photos of received vehicle(s), showing damage or missing items (where it was supposed to be) and videos are mandatory for mechanical issues. We need to be able to confirm all the symptoms and problems of your vehicle.
* PLEASE DO NOT TAKE ANY PARTS OUT OF THE VEHICLE BEFORE REPORTING TO US
- Repair estimate written by a professional garage/workshop
* Email text of hear-say (your email text: "My mechanic said to me it will cost $50 to repair this.") will not be satisfactory.
- Fill in "Damage Report" below and send it back to BE FORWARD (top@beforward.jp)Damage Report Download:
- Port's Report (please ask the Port Authority for this.)
* PLEASE DO NOT PROCEED WITH REPAIR WITHOUT OUR APPROVAL OR WE WILL NOT BE ABLE TO HELP.
Please refer to BE FORWARD Warranty Terms and Conditions for further details.
STEP 2: BE FORWARD WARRANTY ASSESSMENT
Once we have received all of the above, the issues of your vehicle will be escalated for internal assessment. We will inform you of the assessment result directly be email.
Please note that additional information may be required depending on the nature of the problem.
Please refer to BE FORWARD Warranty Terms and Conditions for further details.
STEP 3: COMMENCEMENT OF REPAIR
If your repair estimate is approved, we will ask you to proceed with repair and send us all the necessary materials so that we can confirm the repair completion.
* PLEASE NOTE THAT BE FORWARD CANNOT REIMBURSE PRIOR TO REPAIR.
Please refer to BE FORWARD Warranty Terms and Conditions for further details.
STEP 4: CONFIRMATION OF REPAIR COMPLETION AND PAYMENT GUIDANCE
We will check the content of the repair done to the vehicle with the photos and videos.
If we can confirm that the approved repairs have been completed, we will guide you through the procedure of how to receive your compensation.
Please refer to BE FORWARD Warranty Terms and Conditions for further details.
* The methods and evaluation of the repair for the vehicle's damages or malfunctions as well as the warranty coverage of missing parts for your vehicle shall be decided by Seller in its sole discretion so shall be the amount of the reimbursement to buyers.
Frequently Asked Questions
-
What issues are covered?
-
Apart from items on the Expendable Exemption List all issues are covered by this service
Click To See Terms & Conditions
-
How much is the maximum coverage amount?
-
Repair methods and materials for the damaged vehicle shall be evaluated and determined by BE FORWARD and based on its sole discretion. The repair cost shall be, however, capped by a maximum amount set forth as follows:
A) Vehicles with FOB prices below US$500: Repair costs may be up to US$200.
B) Vehicles with FOB prices between US$501 and US$4,000: Repairs may be charged up to the original FOB price.
C) Vehicles with FOB price of US$4,001 or more: Repair costs may be up to US$4,000.
-
What's the difference between Marine Insurance and BE FORWARD Warranty?
-
Our Marine Insurance shall cover the losses when the vessel sinks or any other unpredictable losses, while your vehicle is on board, incurred strictly by natural disasters.
BE FORWARD Warranty shall cover the losses and/or damages for the warranty period before the vehicle leaves the arrival port or up to the mutually agreed delivery point in the case City Delivery Service was purchased.
* Please refer to the purchase agreement for more details regarding City Delivery Service.
